Stop chasing.
Start controlling.
Your shipments need an exception desk, not another dashboard. ClearLane connects your channels, handles exceptions within your rules, and logs the decisions—built and run for your team.
For forwarders, 3PLs & importers in Malaysia and Singapore.
The operating principle
Your rules. Every decision logged.
Our commitments, not borrowed credibility
01 /Human approval where it matters
02 /Traceable actions, not black boxes
03 /Pilot results before a wider rollout
01 / The exception desk
Less chasing.
More oversight.
Built for operations teams with 50–500 staff or 500+ shipments a month. We implement the workflow and keep it running; your people keep authority over the decisions.
Start narrow. Measure honestly.
One office or one lane. A 30-day paid pilot. Agree the baseline, then assess time saved, response speed and exception coverage.
Connect the fragmented conversation.
Bring your inbox, WhatsApp, tracking feeds and operating system into a scoped workflow. We map the handoffs before automating them.
Turn your SOPs into guardrails.
Define exception triggers, permitted responses and escalation thresholds. Routine actions follow agreed rules; sensitive decisions go to your team.
Run the desk. Show the evidence.
We monitor performance and tune rules. A decision log records what happened and why, while an ROI report makes the pilot review concrete.
Beyond the first lane
Add document chasing, demurrage alerts or rebooking suggestions as separately scoped workflows. Compliance evidence workflows can be explored with a qualified consultant; ClearLane does not provide legal advice.
02 / Investment
Prove the lane.
Then scale the desk.
Indicative USD budgets, not fixed quotes. Final scope depends on your systems, shipment volume and approval requirements.
30-day paid pilot
One office or lane · agreed success measures
$3k–5k
Full setup & integration
Connections, rules and rollout
$10k–25k one-off
Managed exception desk
Software, monitoring and rule tuning
$2k–6k / month
Additional workflows
$5k–10k each
03 / Make the first move
Give your team
a clearer lane.
Bring one recurring shipment exception. Let’s map the workflow, define your guardrails and scope a paid pilot.